Frequently Asked Questions

1. Is it easy to buy online from Moles Seeds?  

Yes - simply browse or search to the product you wish to purchase, find the pack size that matches your requirement, adjust the quantity to the numbers of packs you require, then click on the 'add' button to add this item to the shopping basket. Don't forget that the larger the pack size the cheaper the seed is per unit, so it is cheaper to have 1 pack x 10grams than 2 packs x 5 grams. Once you have selected all the items you require proceed to the checkout where you will be asked to provide delivery details before being forwarded to a secure server where your credit card details will be taken. It's that easy.

2. Can I order by post?  

Yes. You can go through the shopping cart process, as described above, and opt to send a cheque as your preferred payment method. We will then keep your order on file while we await your cheque (please put our order number given on the receipt page on the reverse of the cheque so we can easily match the payment with the order). Once we have received the cheque your goods will be despatched. Alternatively you can download an order form from the 'Downloads' page, complete the product details and quantities, and send a cheque with the order. All correspondence should be sent to:

Moles Seeds (U.K.) Ltd
Turkey Cock Lane,
Stanway,
Colchester,
Essex.
CO3 8PD

3. Can I order by phone?  

Yes. You can place an order by telephone on 01206 213213 between 8.00am and 5.00pm Monday to Friday.

4. Can I buy direct from your trade counter?  

Yes. Our trade counter at our Stanway site is open for the placing and collection of orders between 8.00am and 5.00pm Monday to Friday. If you wish to collect more than five items or you are making a long journey, we recommend that you place your order in advance, stating when you wish to collect it, so that we can advise on stock availability and avoid any disappointment or delay. A map with directions is available from the 'Downloads' page.

5. Which payment cards do you accept?  

We accept: Visa, Mastercard, Switch, Maestro, Solo and Electron. Please note that to process card payments we require details of the address where the card is registered; please enter these as the invoice address. Please enter the card details carefully as incorrect details could delay the despatch of the order. If you have any queries about card payments please e-mail us via sales@molesseeds.co.uk.

6. Do you offer any discounts?  

Yes. There is a 3% discount for payment by credit/debit card at the time of ordering online. We also offer a new season early order discount of 3% for all orders placed during November. The website will show if the early order discount is available or not.

7. Do your prices include VAT?  

All prices quoted exclude VAT. There is currently no VAT on vegetable, herb or grass seed, along with asparagus, potatoes or onion sets. All flower seeds are subject to VAT.

All prices are shown GBP (£) and all transactions are also carried out in GBP (£) so the actual price paid may differ due to the currency rate prevalant at the time of the transaction and the payment method used.

8. Is there a minimum order value?  

Yes. We have a minimum order value of £12.50 (after discounts but before VAT or carriage charges).  Please note we do not charge delivery on some orders to the UK mainland; please see FAQ #18.

9. What is the login for?  

You do not need to 'login' to order from this site, but if you have bought from us before, and have asked for, or been sent, online account details (username and password) then you can use 'login' to avoid entering delivery and contact details every time you order. If you have difficulty using the login details or the saved information is incorrect please let us know via sales@molesseeds.co.uk. Please note that for security purposes trade credit account transactions are disabled by default. If you have an approved trade credit account and would like to order online and pay on invoice please contact us via sales@molesseeds.co.uk so we can activate your online account.

10. Can I have a trade credit account?  

Yes. You can apply for a trade credit account using the form available on the 'Downloads' page.

11. How do I know if the product is in stock?  

If the 'add' button is shown on the page then this product is either in stock or expected shortly. If the 'sold out' button is shown then we have either sold out of this item permanently or there has been a crop failure for the current season.

12. Are any of your products chemically treated?  

The majority of our flower seed products are supplied untreated, while many of our vegetable seed products are available in both treated and untreated format, however it is not always possible to offer options. While we make no extra charge for treated or untreated seed when in stock we reserve the right to make an additional charge to cover the costs of any specific requirements, such as having the seed treated to order. If you have a particular request for treated or untreated seed please state this at the time of ordering. We reserve the right to make a handling charge for seed returned due to it being treated or untreated when a particular request was not made at the time of ordering.

13. Do you supply graded vegetable seed?  

Yes. Most vegetable seed is supplied as natural seed, except for the majority of the F1 Brassica and F1 Carrot seed which is supplied as graded seed. Popular graded items are shown within the product range. We also offer a grading service depending upon the product and quantity concerned. If you require graded seed please contact us with your requirements and we will be pleased to quote a price.

14. Are your organic seeds certified?  

Yes. All our organic seeds are certified by the Soil Association as being organically produced. A copy of our latest certificate is available to download from the 'Downloads' page.

15. Are your products genetically modified?  

No. Although many of our products are produced using the latest breeding techniques, none are genetically modified, or have been derived from genetically modified parent material. The methods used in the development and maintenance of these varieties are designed to minimise the presence of off-types, including genetically modified organisms. Due to the free movement of pollen it is not possible for open pollinated crops to be guaranteed to be free from the presence of adventitious GM material. However, Moles Seeds works closely with breeders, suppliers and the relevant Government bodies to ensure that any such risks are minimised.

16. How are the products packed?  

The seed is supplied in hermetically sealed foil packets, sealed plastic packs or paper sacks depending upon the product and its particular storage requirements. The product label details the product, quantity and any seed treatments. For sowing instructions please see the relevant Technical Information on this website.  You may add any combination of packets for the same product to the basket in order to reach your desired quantity for that product, however we reserve the right to send that quantity in one single packet or a combination of up to five packets depending upon availability at the time of order processing.  If you require the seed to be packed exactly as ordered you must tick the 'keep package breakdown as ordered' box on the product page before adding the packets to the basket so we are made aware of this particular requirement.  Please note we reserve the right to charge for the cost of extra packaging where more than five packets of the same product are ordered and the 'keep package breakdown as ordered' box is ticked.

17. Which areas do you deliver to?  

We are able to supply seeds to most parts of the world depending upon the products and the destination concerned, but because of the many variables involved with shipping seed around the globe, such as shipping charges, phytosanitary restrictions, etc., this site is configured to fully calculate shipping charges on orders for delivery to certain destinations. If you wish to order seed for delivery outside of this area please select your requirements and place the order, we will then be able to advise on any shipping charges and phytosanitary restrictions that may apply. Please note that we do not accept any liability for any import duty, import tariffs or additional charges, incurred by the customer once the goods have been despatched from our premises.  We will endeavour to assist customers with import paperwork but we do not accept liability where the correct paperwork, etc., was not requested before despatch.  If we are asked to send goods without the necessary import paperwork then the liability (and cost) for non-delivery is the responsibility of the customer.  Please check our Export Order Information page before placing an order.

18. How are the products delivered and what is the cost?  

The products are delivered by either postal services, courier or road freight, depending upon destination and value/weight of the goods concerned.  The charges for individual product categories are shown on the relevant product pages.

19. When will the products be delivered?  

When an item is in stock we try to despatch the products within two working days of receiving the order, however we always recommend you order as early as possible as other factors beyond our control, such as crop failures or delivery problems, may delay the delivery of the products. Furthermore, in order to preserve seed quality many of our items are packed to order, which may cause a delay in fulfilling the order, especially during the peak demand months of January, February and March. If you need the delivery urgently, or timed for a particular week, then please let us know at the time of ordering so we can try to ensure this requirement is met. Some items, such as seed potatoes, are only shipped at certain times of the year so please see individual product descriptions for any special delivery restrictions.

20. What do I do if I ordered the wrong product?  

We can only accept seed returns as a result of incorrect ordering and only at our discretion. Products must not be returned to us without prior notification and must be in our sealed packets as supplied, and must be in a suitable box or padded envelope. All returns will be subject to a handling charge. We must be notified within 7 days of receipt. Under no circumstances can we accept returns of non-catalogue items.  We reserve the right to charge for, or withhold a refund for, additional services (e.g. bespoke backing, additional testing, obtaining export documents, etc.) relating to orders that are delivered and returned or cancelled prior to despatch, where the costs have been incurred prior to confirmation of cancellation when said charges are accepted by the customer at the time of ordering.

21. What do I do if I am not satisfied with the product?  

All our products are rigorously checked to ensure they are both true to type and germinate in excess of any legal requirements. In the unlikely event that a Moles Seeds product fails to perform satisfactorily then please contact us immediately, so we can investigate the problem and take any action deemed necessary.

22. Are Moles Seeds ordering and payment systems secure?  

Yes. Moles Seeds uses secure encryption to collect your name, address, order details, etc..  Card payment processing is handled by WorldPay on their own secure servers.  We do not see or hold card details entered on the WorldPay website.

23. Will you pass my details to any third party?  

No. We do not share your personal information with other companies. Please see our 'Privacy and cookies' policy for full details (via link below).

24. Is Moles Seeds a registered company?  

Yes, Moles Seeds (U.K.) Ltd is registered in England as a private company under the Companies Act 1985. Our company number is 6301851, and our registered address is Turkey Cock Lane, Stanway, Colchester, Essex, CO3 8PD.  Our VAT registration number is GB 285 3757 20